The Mills Guarantee

customer satisfaciton

The Mills Guarantee

Did you know we have a complete satisfaction guarantee with our services? We also always guarantee all the work we perform. The Mills guarantee is one of the best in Panama City Beach, Fort Walton Beach, and also all across the Florida coast. Our team performs guaranteed HVAC work backed by HVAC technicians that are trained, skilled, and also experienced. We will exceed your expectations and also your needs.

Carrier Factory Authorized Dealer – Panama City Beach, FL

As a Carrier® Factory Authorized Dealer, Mills Heating & Air has earned their distinction by consistently performing to rigorous standards to qualify for factory endorsement.

Dedicated to Excellence – Guaranteed HVAC Work Fort Walton Beach, FL

We meet the following requirements to maintain our Carrier^® Factory Authorized honor.

Participate in extensive factory training on technical aspects of equipment installation, maintenance, and also repair
Identify and recommend solutions that provide excellent comfort and also value specific to your needs
Incorporate Carrier products that are energy-efficient, reliable, quiet, and also environmentally sound
Employ NATE-certified technicians who have passed a stringent set of exams
Maintain all required local licenses with insurance and also liability coverage
Correct any problems you have with your system; or remove the equipment. We will also refund your purchase price within one year of installation. This is valid if for any reason you are dissatisfied with your Carrier equipment
Solicit and respond to customer feedback, maintaining exemplary scores in a Carrier-approved customer satisfaction program

Learn More About Our Service Area:

Bayou George | Callaway | Crestview | Defuniak Springs | Destin | Freeport | Fort Walton Beach | Lynn Haven | Mary Esther | Mossyhead | Navarre | Niceville | Panama City | Panama City Beach | Shalimar | Southport

Contact Mills Heating & Air

Contact us to learn more about our 100% Customer Satisfaction Guarantee and also our other services.

Learn more about our other services:

Google Rating

4.6

Based on 104 reviews

Mills Heating & Air

4.6

Gig Panoff

00:31 07 May 22

I cannot say enough about this company. If you’re having a/c problems or need an entire new system like I did, you have to give these guys a call. They weren’t the first ones to try and fix my a/c. No one else could get it done but they sure did! From start to finish they were very professional, polite, arrived on time, kept me informed, cleaned up after themselves 😳, and finished the job in record time. And then stayed to make sure the system was working properly instead of just bolting! Great job guys, you’ve earned every praise I can give and my new a/c feels soooo good! Thanks! 😊❄️

Janice Lipscomb

14:02 19 Apr 22

Customer service was fantastic. Had new ac/heat installed in two homes. Very professional. Great prices. Best place in town for your air conditioning work. Office staff very polite and f professional.

Doug Cummings

14:08 17 Apr 22

Jamie Dwyer

01:21 15 Mar 22

I have used Mills Heating & Air several times this year. They are always quick to respond, professional and reasonably priced. I would definitely recommend them to anyone in need of a new A/C or A/C maintenance.

Kathy Zovlonsky

19:41 06 Jan 22

Mills Heating and Air

22:50 30 Dec 21

Marsha Barbour

15:38 12 Oct 21

My contractor got them to do the work very promptly.

Rex As bowman

15:02 12 Oct 21

Professional, thorough, knowledgeable, great customer service, reliable

H David Bearden

00:51 11 Oct 21

Extremely responsive in installing a new HVAC System for us. Installation was handled in a very professional manner and price was competitive.

linda adams

19:12 10 Oct 21

Much more expensive than the others. Plus they didn’t fix it.

Jamie Radcliff

14:10 09 Oct 21

Totally professional! They were communicative and priced right. Installation team was great replacing our split unit. They were proactive and replacing a failed motherboard on the unit before it became an issue. I will use Mills again

Kelli Ferner

01:48 09 Oct 21

Nicholas Caforio

18:49 08 Oct 21

Justin Dyar

18:27 08 Oct 21

The absolute best experience in Destin!

Jill Heape

17:55 08 Oct 21

Excellent service and very professional service!

Mariah Reynolds

17:55 08 Oct 21

Brian Edwards

17:37 20 Sep 21

Keith or Kevin (don’t remember which) was extremely helpful and responsive! We called them on a Saturday night, a human answered the phone and a technician called us back within 5 minutes. Super nice and fast. Highly recommend them!

daphne bowen

23:27 31 Aug 21

Mills was helpful, professional, and convienient.

Vernon Hodge

22:25 31 Aug 21

Gary Williams

22:13 31 Aug 21

Wally dawkins

02:34 22 Aug 21

On Monday August 2nd I scheduled an appointment with Mills AC to make repairs to an AC unit Mills installed and is still under warranty.I have now been without AC for 3 weeks in Destin, Florida.The office staff has given me the run around for 3 weeks and the service manager Brent will not call me back.It is unbelievable to me that you can’t fix a customers AC for three weeks. A customer who spent thousands for you to install the unit less than 4 years ago.RIDICULOUS AND TOTALLY UNACCEPTABLE.3 weeks later, Still waiting on Mills to repair the unit they installed.

Wm Paul Smith

17:28 15 Jul 21

William Jenkins

13:01 19 May 21

I have used Mills twice for new AC units at my home as well as periodic repairs, and I have been pleased every time. Their prices are very competitive and their service is outstanding. They also have great "support" staff in the office that stay in contact and follow up during the process!

Jr Godfrey

16:04 09 May 21

Very good 👍 👏 👌

Penny Hamilton

15:09 03 May 21

Best company ever. Called Friday afternoon, they came right out my airconditioner was fixed by Monday afternoon. They ordered the part and got it fixed immediantly. The price was reasonable less than half of what Total Air Care wanted to charge me after 3 weeks of no one knew what they were doing except passing the buck. Mills gotten taken care of within a couple days. Thank you Mills Heating & Air.

James Fairhurst, Jr

21:33 12 Apr 21

Very satisfied with install and service. Customer service was very good. Would recommend to anyone.

Robert Miller

17:40 07 Apr 21

From the receipt if quote, to the end if the installation was 1 week. They replaced an old, 3 Ron package unit with a new one, and installed new supply and return ducts. Very pleased!

Admiral Cyber

21:33 06 Apr 21

Tammy Kimler

18:13 05 Apr 21

This is a great company to work with! They provided a competitive quote and they have great customer service! All the technicians we worked with were great! We had an issue with the AC and they sent a tech out on a Friday night to resolve it and then he took it one step further and fixed some stuff that they didn't necessarily have to. I would highly recommend this company!

Christie Burns

18:56 01 Apr 21

Chris Garner

10:43 24 Mar 21

I have a rental house and have used Mills a couple of times with no problems but I guess it's because there was never really an important issue - it was always small things that went wrong. Well let me tell you, if you have have problems with your A\C don't call MIlls. They are not only highly incompetent but they tried charging me twice for the same part. They are nothing but crooks!! Stay away!

Daniel Murphy

16:50 01 Feb 21

Dishonest management. I called to try and understand my bill because the charges didn't make sense to me. The first time I tried they said they would call back and never did. The second time they pretended to not know what i was talking about. Then they sent my bill to collections without explaining it to me.Based on my experience - this company is run by dishonest people who may try to overcharge you.

EMC

15:30 26 Jan 21

Tom Riddens

16:00 24 Dec 20

Installed new HVAC units on first and 2nd floor

Kristal Bradley

20:48 22 Dec 20

Richard Martin

23:56 12 Dec 20

Greg Byrd is very knowledgeable about his products and knows what to recommend for your HVAC problems. Just tell him what your issue is and he can diagnose it and provide the solution!

Stephanie Martin

22:41 17 Nov 20

Always prompt when needing their services. When you live 9 hours away you are at the mercy of people you don’t know. Mills heating and air have always gone above abs beyond to help us out .

Sandi Hill

23:07 09 Nov 20

sheila mcccall

15:24 21 Sep 20

Rhonda Fry

15:09 21 Sep 20

Phailin Smith

19:31 17 Sep 20

My A.C. Unit went down due to Hurricane Sally. Had to have been the Electrical surges from the power cutting on & off.Last night I realized my house was not cold and I knew the AC had been running. I went to investigate & realized my Outdoor unit wasn’t running. (It has been the day before)I called this morning & they got someone out here by 2pm today.I probably lucked out because other people are out of power. But he fixed it !Fried wiring from an electric surge, my compacitor went out and he fixed another part.It’s already cooling In here.Mills Heating & Air has exceptional service and I highly recommend them to anyone.P.s. I purchased the system through Mills 3 years ago, they beat out 9 other estimates. I didn’t pick the lowest estimate, I picked the most reasonable price for the product plus the service that came with it.From the office staff, sales representative and service techs. They deserve 5 stars ! Exceptional service.

Angel Morrobel

12:28 07 Sep 20

Prompt, responsible. Good service.

Patricia Lemoine

01:23 04 Sep 20

Ramon Smith

17:10 24 Aug 20

Miller Epps

16:33 14 Aug 20

Pete Odom

23:05 05 May 20

Mill’s installed my heating and air unit in 2017. It has worked really well since. I recently noticed an intermittent problem and contacted Mill’s after normal working hours. They returned my call immediately and came out early the next morning. Scott was the technician and identified the problem. A replacement part was ordered and quickly installed. Everyone I spoke with at Mill’s was very professional and followed through as promised. I would definitely recommend Mill’s to anyone needing new heating and air or service to existing equipment. Pete Odom, Emerald Beach Resort

MattAndMistyAdventures Edmondson

20:02 03 Feb 20

Skip Fleming

19:06 21 Jan 20

great to see that there are still service companies that focus on on results and not just up-saleing their customers. the problem was fixed on the first call out. This was my first experience with Mills but I know I will call them the next time I need my heat pump serviced.. P.S. ask for Ross

Bob Keegan

20:25 29 Dec 19

This organization is first class and they DO stand behind their 100%satisfaction guarantee. I had several issues with my HVAC and they did everything to rectify the situation to my satisfaction.Thank you.

Phillip Ramsey

19:50 27 Nov 19

I had a situation and the Manager called me and addressed the situation and sent a technician out the same day. Everything has been resolved and the service is great!

See all reviews Write a review

Google Rating

4.6

Based on 104 reviews

Mills Heating & Air

4.6

Gig Panoff

00:31 07 May 22

I cannot say enough about this company. If you’re having a/c problems or need an entire new system like I did, you have to give these guys a call. They weren’t the first ones to try and fix my a/c. No one else could get it done but they sure did! From start to finish they were very professional, polite, arrived on time, kept me informed, cleaned up after themselves 😳, and finished the job in record time. And then stayed to make sure the system was working properly instead of just bolting! Great job guys, you’ve earned every praise I can give and my new a/c feels soooo good! Thanks! 😊❄️

Janice Lipscomb

14:02 19 Apr 22

Customer service was fantastic. Had new ac/heat installed in two homes. Very professional. Great prices. Best place in town for your air conditioning work. Office staff very polite and f professional.

Doug Cummings

14:08 17 Apr 22

Jamie Dwyer

01:21 15 Mar 22

I have used Mills Heating & Air several times this year. They are always quick to respond, professional and reasonably priced. I would definitely recommend them to anyone in need of a new A/C or A/C maintenance.

Kathy Zovlonsky

19:41 06 Jan 22

Mills Heating and Air

22:50 30 Dec 21

Marsha Barbour

15:38 12 Oct 21

My contractor got them to do the work very promptly.

Rex As bowman

15:02 12 Oct 21

Professional, thorough, knowledgeable, great customer service, reliable

H David Bearden

00:51 11 Oct 21

Extremely responsive in installing a new HVAC System for us. Installation was handled in a very professional manner and price was competitive.

linda adams

19:12 10 Oct 21

Much more expensive than the others. Plus they didn’t fix it.

Jamie Radcliff

14:10 09 Oct 21

Totally professional! They were communicative and priced right. Installation team was great replacing our split unit. They were proactive and replacing a failed motherboard on the unit before it became an issue. I will use Mills again

Kelli Ferner

01:48 09 Oct 21

Nicholas Caforio

18:49 08 Oct 21

Justin Dyar

18:27 08 Oct 21

The absolute best experience in Destin!

Jill Heape

17:55 08 Oct 21

Excellent service and very professional service!

Mariah Reynolds

17:55 08 Oct 21

Brian Edwards

17:37 20 Sep 21

Keith or Kevin (don’t remember which) was extremely helpful and responsive! We called them on a Saturday night, a human answered the phone and a technician called us back within 5 minutes. Super nice and fast. Highly recommend them!

daphne bowen

23:27 31 Aug 21

Mills was helpful, professional, and convienient.

Vernon Hodge

22:25 31 Aug 21

Gary Williams

22:13 31 Aug 21

Wally dawkins

02:34 22 Aug 21

On Monday August 2nd I scheduled an appointment with Mills AC to make repairs to an AC unit Mills installed and is still under warranty.I have now been without AC for 3 weeks in Destin, Florida.The office staff has given me the run around for 3 weeks and the service manager Brent will not call me back.It is unbelievable to me that you can’t fix a customers AC for three weeks. A customer who spent thousands for you to install the unit less than 4 years ago.RIDICULOUS AND TOTALLY UNACCEPTABLE.3 weeks later, Still waiting on Mills to repair the unit they installed.

Wm Paul Smith

17:28 15 Jul 21

William Jenkins

13:01 19 May 21

I have used Mills twice for new AC units at my home as well as periodic repairs, and I have been pleased every time. Their prices are very competitive and their service is outstanding. They also have great "support" staff in the office that stay in contact and follow up during the process!

Jr Godfrey

16:04 09 May 21

Very good 👍 👏 👌

Penny Hamilton

15:09 03 May 21

Best company ever. Called Friday afternoon, they came right out my airconditioner was fixed by Monday afternoon. They ordered the part and got it fixed immediantly. The price was reasonable less than half of what Total Air Care wanted to charge me after 3 weeks of no one knew what they were doing except passing the buck. Mills gotten taken care of within a couple days. Thank you Mills Heating & Air.

James Fairhurst, Jr

21:33 12 Apr 21

Very satisfied with install and service. Customer service was very good. Would recommend to anyone.

Robert Miller

17:40 07 Apr 21

From the receipt if quote, to the end if the installation was 1 week. They replaced an old, 3 Ron package unit with a new one, and installed new supply and return ducts. Very pleased!

Admiral Cyber

21:33 06 Apr 21

Tammy Kimler

18:13 05 Apr 21

This is a great company to work with! They provided a competitive quote and they have great customer service! All the technicians we worked with were great! We had an issue with the AC and they sent a tech out on a Friday night to resolve it and then he took it one step further and fixed some stuff that they didn't necessarily have to. I would highly recommend this company!

Christie Burns

18:56 01 Apr 21

Chris Garner

10:43 24 Mar 21

I have a rental house and have used Mills a couple of times with no problems but I guess it's because there was never really an important issue - it was always small things that went wrong. Well let me tell you, if you have have problems with your A\C don't call MIlls. They are not only highly incompetent but they tried charging me twice for the same part. They are nothing but crooks!! Stay away!

Daniel Murphy

16:50 01 Feb 21

Dishonest management. I called to try and understand my bill because the charges didn't make sense to me. The first time I tried they said they would call back and never did. The second time they pretended to not know what i was talking about. Then they sent my bill to collections without explaining it to me.Based on my experience - this company is run by dishonest people who may try to overcharge you.

EMC

15:30 26 Jan 21

Tom Riddens

16:00 24 Dec 20

Installed new HVAC units on first and 2nd floor

Kristal Bradley

20:48 22 Dec 20

Richard Martin

23:56 12 Dec 20

Greg Byrd is very knowledgeable about his products and knows what to recommend for your HVAC problems. Just tell him what your issue is and he can diagnose it and provide the solution!

Stephanie Martin

22:41 17 Nov 20

Always prompt when needing their services. When you live 9 hours away you are at the mercy of people you don’t know. Mills heating and air have always gone above abs beyond to help us out .

Sandi Hill

23:07 09 Nov 20

sheila mcccall

15:24 21 Sep 20

Rhonda Fry

15:09 21 Sep 20

Phailin Smith

19:31 17 Sep 20

My A.C. Unit went down due to Hurricane Sally. Had to have been the Electrical surges from the power cutting on & off.Last night I realized my house was not cold and I knew the AC had been running. I went to investigate & realized my Outdoor unit wasn’t running. (It has been the day before)I called this morning & they got someone out here by 2pm today.I probably lucked out because other people are out of power. But he fixed it !Fried wiring from an electric surge, my compacitor went out and he fixed another part.It’s already cooling In here.Mills Heating & Air has exceptional service and I highly recommend them to anyone.P.s. I purchased the system through Mills 3 years ago, they beat out 9 other estimates. I didn’t pick the lowest estimate, I picked the most reasonable price for the product plus the service that came with it.From the office staff, sales representative and service techs. They deserve 5 stars ! Exceptional service.

Angel Morrobel

12:28 07 Sep 20

Prompt, responsible. Good service.

Patricia Lemoine

01:23 04 Sep 20

Ramon Smith

17:10 24 Aug 20

Miller Epps

16:33 14 Aug 20

Pete Odom

23:05 05 May 20

Mill’s installed my heating and air unit in 2017. It has worked really well since. I recently noticed an intermittent problem and contacted Mill’s after normal working hours. They returned my call immediately and came out early the next morning. Scott was the technician and identified the problem. A replacement part was ordered and quickly installed. Everyone I spoke with at Mill’s was very professional and followed through as promised. I would definitely recommend Mill’s to anyone needing new heating and air or service to existing equipment. Pete Odom, Emerald Beach Resort

MattAndMistyAdventures Edmondson

20:02 03 Feb 20

Skip Fleming

19:06 21 Jan 20

great to see that there are still service companies that focus on on results and not just up-saleing their customers. the problem was fixed on the first call out. This was my first experience with Mills but I know I will call them the next time I need my heat pump serviced.. P.S. ask for Ross

Bob Keegan

20:25 29 Dec 19

This organization is first class and they DO stand behind their 100%satisfaction guarantee. I had several issues with my HVAC and they did everything to rectify the situation to my satisfaction.Thank you.

Phillip Ramsey

19:50 27 Nov 19

I had a situation and the Manager called me and addressed the situation and sent a technician out the same day. Everything has been resolved and the service is great!

See all reviews Write a review