Mills Heating & Air is a Carrier Factory Authorized Dealer serving the Emerald Coast.
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- Fort Walton Office: (850) 862-4796
- Panama City Office: (850) 234-8177
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Locations:
225 Green Acres Road, Fort Walton Beach, FL 32547
17747 Ashley Dr., Unit B, Panama City Beach, FL 32413
Google Rating
4.7
Based on 59 reviews
Mills Heating & Air
4.7
Pete Odom
23:05 05 May 20
Mill’s installed my heating and air unit in 2017. It has worked really well since. I recently noticed an intermittent problem and contacted Mill’s after normal working hours. They returned my call immediately and came out early the next morning. Scott was the technician and identified the problem. A replacement part was ordered and quickly installed. Everyone I spoke with at Mill’s was very professional and followed through as promised. I would definitely recommend Mill’s to anyone needing new heating and air or service to existing equipment. Pete Odom, Emerald Beach Resort
MattAndMistyAdventures Edmondson
20:02 03 Feb 20
Skip Fleming
19:06 21 Jan 20
great to see that there are still service companies that focus on on results and not just up-saleing their customers. the problem was fixed on the first call out. This was my first experience with Mills but I know I will call them the next time I need my heat pump serviced.. P.S. ask for Ross
Bob Keegan
20:25 29 Dec 19
This organization is first class and they DO stand behind their 100%satisfaction guarantee. I had several issues with my HVAC and they did everything to rectify the situation to my satisfaction.Thank you.
Phillip Ramsey
19:50 27 Nov 19
I had a situation and the Manager called me and addressed the situation and sent a technician out the same day. Everything has been resolved and the service is great!
Francisco Rivera
23:53 26 Nov 19
When Mills Heating & Air replaced my unit, they did a poor job and on top of that my unit was not done right. That photo is the inside part of the AC unit, and as you can see there black mold on it. I have to periodically open it up and clean it up with bleach and if you also notice. it's not easy to take the cover off because of the tubing routing. Your manager told me that they where going to make things right, well I'm STILL WAITING.
MARY JANE Kearney
13:49 07 Nov 19
These past seven yrs I have dealt with one company. I have lost confidence in this company. Since June I have had problems with my a/c. The solution offered were buy a wireless a/c, very expensive! I got smart, finally. I called Mills on Tuesday. Mr Harvell was here Wednesday afternoon and repaired my a/c in 30 minutes and cost $175. Mr Harvell was knowledgable, professional, easy to work with.I cannot say enough positive things about this company. Thanks so much for your willingness to help and then actually helping.Having problems , call Mills!!
Bobby Yawn
12:12 01 Sep 19
Carolyn Darfus
04:42 31 Aug 19
Our air conditioning went out a week after July 4th, couldn't be any hotter in FL but then. Our entire condominium complex, almost 500 condos, uses Mills Heating and Air. They were recommended to us as being new condo owners. We couldn't have been more happy with this company and especially our installers. Extremely courteous, hard working, and just "good guys". Along with a great price, I can't recommend this company enough. Thanks for "cooling us down"!!!
Paul M.
16:56 07 Aug 19
Brad Fletcher
13:53 04 Aug 19
It's a service. Prompt and reasonable.
Jeff Hyde
15:00 08 Jul 19
Gary Doyle
12:56 08 Jul 19
We had a recent service call with Mills, and the problem was resolved within three hours of our call, despite it being during 4th of July week. Terry Adkison, the service technician, did a great job at a reasonable price. Mills will now be our first choice for all of our heating and cooling needs. I highly recommend this company!
John Spaar
12:29 25 Jun 19
Called last night about having Mills give a quote on vacuuming and charging a brand new mini split. After he started to estimate a quote he stopped himself and said " I would be calling him with every little thing afterward" Then I explained that all the installation was done and just needed vacuuming, charging 4 more ounces , and starting it up. It was a Senville system designed for DIY. Mills asked me why I don't just do THAT myself. Of course I needed to remind him that adding R410a requires a licensed HVAC technician. He said, " Maybe I should have thought about that before I ordered the system. " How rude.When I got to work, I brought it up and one of my co-workers said he had called for a similar quote and was told 4000 dollars. Seriously.I would never recommend. Will make sure this gets posted.
Brad Roehrig
15:56 12 Jun 19
Wow, had Ben and Josh install a new HVAC and they were phenominal. The epitome of professionalism and expertise. True craftsman that answered all questions and their quality of work was second to none. When you need a new HCAC, Mill's is definately the place to go.
Vanessa Patterson
22:26 11 Jun 19
Absolutely fantastic!!! Paul saved the day with our ac issue. Professional, efficient, respectful, and most importantly....honest. A+ all the way.
Tony Thornton
18:01 07 Jun 19
Mills heating & air are great people they do what they say and they sell a great product .Paul the salesmen checks in on you after the job is complete make sure everyone is happy
Danielle Duque
17:15 05 Jun 19
Our landlord called out Mills when our A/C went out at our office. They were out in a very timely manner and Brett was very informative & knowledgeable. He also shared some tricks of the trade to help prevent the issue we had. As a service business owner, I really appreciated Brett's honesty and openness. From our communications, I believe Mills is an excellent honest company that reflects the integrity the service industry sometimes lacks but really needs. Thank you Brett!
Emil Friedauer
20:34 18 Apr 19
Alan of Mills H&A inspected our two systems today and it was the most thorough and complete inspection I've ever received. I requested Alan and Mills H&A for all future inspections. They are Top Notch and professional!
Destin Beach Getaway 106
16:01 20 Nov 18
Mills is beyond OUTSTANDING! The Customer Service Representatives are the BEST we have ever worked with. They go out of their way to ensure we receive the BEST service possible each and every time we call. We have a condo in Destin, but live in Atlanta, Georgia and they have always been quick to respond and ensured our guests were never inconvenienced. Richard, Allen, Terry, Megan and Jennifer are ROCK stars! Thank you for all of the years of EXCELLENT customer service - we would never rely on any other company for our HVAC needs.
Nathan Houlihan
20:33 17 Sep 18
Paul went above and beyond. I would definitely recommend this ac company to anyone. Small owned local business, that’s very fast, friendly, and just amazing in general. Paul was able to come out with in 2 hours of calling him just for a quote, but ended up helping us out immensely; had another company that came out and wouldn’t even trouble shoot the system, and told us it was going to be 6500$ for a new system, he was able to help us out for a hell of a lot less. Honest, Professional, friendly, and full of integrity and knowledge. Definitely will not use a different company while I live down here.
Lesley Long
18:12 10 Aug 18
I've done business with Mills for many years and they've always given me great service, but they've really gone above and beyond this summer! Not only did they respond quickly to troubleshoot and help me keep my old unit going as long as possible, but also provided a detailed assessment of my home to find the most affordable and efficient replacement unit. They managed to get right to me at their busiest time of the year and worked around weather issues to get the installation done quickly. I didn't get everyone's name that came to the rescue, but many thanks to Paul, Richard, Ross, and Terry. You guys are THE BEST!
Cheryl Trapnell
11:49 05 Jun 18
They did a great job installing the new HVAC system!! I've had the follow up already and they stood by the "free 1st tune up"! I live in a condo on the island and would highly recommend Mills for any of your HVAC needs!
Lindsey Tidwell
01:13 04 Jun 18
A Biek
16:08 02 Jun 18
Jennifer Cardwell
13:21 02 Jun 18
They were so nice and helpful, which was so important since I was trying to handle the air problem from a couple of hundred miles away! I would definitely call them again.
James Altamura
13:07 01 Jun 18
linda.nelson
16:08 31 May 18
We have been customers of Mills Heating & Air for many years and always get great service and prices. This is very important as we have Destin Getaways Vacation Rental Co. and buy many new AC units as well as repairs to all our condos and homes that we manage.
Dalton Fortney
13:45 31 May 18
The install crew was timely and made certain the units worked
RENTAL CHR
13:57 30 May 18
Maureen Jabaley
05:14 30 May 18
Paul and service reps at Mills are top notch. I will continue to refer Mills to others. Love my new A/c unit!!!
Jane Araguel
13:44 29 May 18
Andrew Hechinger
12:34 29 May 18
Jennifer Green
12:28 29 May 18
Tama Babcock
11:48 29 May 18
I would have given a five star rating had the one technician not treated me like I should have known what to do when they first installed the unit and there wasn't any cold air coming out. When I called this person was very rude. I told him "I'm not an A/C person, hence the reason I hired you and then you want to blame me because I'm not aware of how the unit works? They did fix the problem and the unit has been working fine. One would assume you'd insure the Freon had been turned on/tested before signing off on the job?????????
Dann Rojas
00:21 29 May 18
Susan Ashley
07:52 28 May 18
Chip Jervis
18:15 27 May 18
Maura Ghirardi
14:21 27 May 18
Matthew Olschlager
13:58 27 May 18
Mary Kay Raymond
13:29 26 May 18
Kim Randall
13:07 26 May 18
neil buckingham
12:16 25 May 18
Andree McDonald
22:44 24 May 18
Good people and very responsive!
Bob Frost
18:08 24 May 18
CJ Jackson
12:40 24 May 18
Pam Bordwell
21:46 23 May 18
Kelsey Protos
14:15 23 May 18
Daniel Dunes
12:39 23 May 18
Jessica Troxel
15:25 04 Apr 18
Rick Campbell
03:15 04 Apr 18
best company and service
Emary Mustain
17:30 17 Nov 17
Amazing customer service! They truly take pride in their work.
Christine Hill
14:42 15 Nov 17
Called with a problem that needed to be handled before we left town later in week. Mills had someone out the same day we called. The technician (Terry) was professional, kept us in the loop on what he was checking out and finding about our AC/air handler. He double checked his findings with his service manager before making a final diagnosis. We were very pleased with the responsiveness of Mills and the service we received. Highly recommend them for all HVAC needs.
GAYLE SCOTT
19:28 14 Jul 17
Recently Paul from Mills Heating & Air reviewed our duct work for air conditioning efficiency. He also consulted a coworker and together they devised a plan that improved our cooling capacity at a reduction in monthly utilities. Both were very knowledgeable, punctual and I will only use Mills Heating & Air in the future because of their professionalism.
Iva Kardasheva
14:14 23 Jun 17
Very poor customer service. Crooks, not ethical. They overcharge, sent bills for non existent repairs, no receipts for services, totally incompetent the tech had to come back few times because he did not fix it the first time.....will not ever use them again........very disappointed.
Darrell Davidson
00:51 29 Mar 17
Air conditioning sales service and installation.
Ed Sweet
02:02 07 Aug 15
Very nice quoted me a price over phone came to house tec was o.k. spent less then 20 min fixing one wire I hooked up wrong on my thermostat. got bill in the mail 79.00 to visit and 60.00 to switch a wire in less then 15 min. not bad 139.00 for less then 20 min and small travel time. called to ask for assistance with bill passed to 3 different people last on told me too bad that's what it is have a nice day. Well I will have a nice day and never call them again and neither will anyone else I know.
Liza Snyder
21:08 22 Jun 15
Reliable, reasonable and honest - will ALWAYS use Mills!
Drew Hatch
18:34 31 Oct 14
On 24 Oct, a Fri, began the onerous task of seeking proposals to replace my two HVAC zoned systems. Dreading the process. Went to several sources, including a few 'fly-by-niters'. Doing my due diligence. Response by the Mill's company was fastest and best. Prices actually in line with entities with far less overhead (read: FBN'ers). And for top-of-the-line equipment. Lennox. After reviewing and accepting their proposal (by Paul), the gear was ordered and in town, ready for installment, by Wednesday. Very impressive. Two well-trained, clean, polite, and focused crews arrived at the appointed hour on Thursday. Worked hard all day. Cleaned up every scrap of evidence.... and vanished by Miller time. We're back in business. Comfortable again. Less than a week beginning to end. Because of these pro's. Very possibly the best contractor experience of my ancient life. Recommended.
Facebook Rating
4.6
Based on 29 reviews
Mills Heating and Air
4.6
James Curry
22:25 04 Apr 20
I received numerous estimates to replace my home HVAC. While they were not the least expensive, their people and equipment specified made me strongly consider them. It was learning of their previous generous contributions to Fresh Start for Children and Families in FWB that tipped the scale. No regrets - easy install and greatly satisfied!
Rodney L. Chandler
22:51 12 Oct 19
Mills came out with the same person who worked on our AC unit showing up before and he was familiar with the last time he visited over a year ago. He got right to work and came back to tell me our coils were rusted and needed replacing. He also checked and found out they were still under warranty and were replaced for free by the manufacturer. We had An-other company come out prior to connecting with Mills and were told we needed a new compressor and work for a total of over $4,000. (I have copy of invoice and estimate.) Something just didn't seem right so we called MIlls for another opinion.Ross, with Mills told us the compressor was good and all we needed was the new coils and a refill of Freon. The total cost was just over $1,000, helping us save over three grand. Ross, as a representative of Mills, talked straightforward, told us what we needed, was spot on and he and another guy had us chilling as soon as the new coils came in. (He rigged our unit so it would cool during the week we waited on the new coils to come in.)
Sharron Stephens
22:15 02 Oct 19
Mills Heating and Air is our go to company for anything doing with air and heating! They always go up and ABOVE for Fresh Start for Children and Families! Thank you Mills Heating and Air for all you do for us and our community!
Carrie Dowling
00:32 10 Jul 19
Prompt service and were able to immediately identify and repair the problem. Could not be more pleased!
Andrew Kratzer
00:08 08 Jun 19
Very satisfied with their quick response to a minor problem with the A/C.
Ryan W Houk
23:29 27 May 19
I had Mills Heating and Air replace my unit last year in January. Once the weather warmed up my 6 month old unit couldn’t keep up and was always 5-8 degrees hotter than the set temperature. Had them come out and the tech noticed that the installer did not close off a vent when they switched it from gas to electric so my unit had been sucking hot air from the outside for months. I asked the tech if that could’ve harmed my unit and he told me “well it’s not good for it.” Needless to say, my unit never got any better and they pretty much told me it’s not there problem. They supposedly had their tech get in my attic and said he saw some thin spots in insulation so that’s probably it. I’ve been in my attic multiple times and I can tell you it is not lacking insulation anywhere. So here I am again in May with my 1 1/2 year old unit not being able to keep my house cool. Don’t use Mill’s. They do not stand behind their warranty and products.
Mariah Reynolds
18:51 12 Apr 19
We had a faulty unit due to being incorrectly installed (not by Mills) and these guys have been so knowledgeable and honest about the options vs price to fix it, replace it, etc. In the past when we have had an issue they came and quickly fixed the issue with no issues, great customer service, polite , etc. IMO that’s hard to find and very appreciated. We will never use anyone other than Mills, as they are the BEST hands down.
Nate Houlihan
20:40 17 Sep 18
Paul was beyond amazing. Had another ac company come out and try to charge me over 6 grand. He was able to help us out for a lot less than that. Will not be using any other ac companies out here except mills.
Chris Sause
20:05 18 Jul 18
I highly recommend Mills Heating and Air. They are true professionals. Brad made himself available to quickly diagnose and thoroughly explain the problem/solution. Craig and Josh then masterfully executed the fix despite a few unexpected challenges while working in an extremely hot attic in mid July.
Wes McDaniel
21:39 02 Jul 18
HVAC system stopped working on 6/28 during this horrendous heat wave. Called Peadon AC who has installed and serviced our AC units for 20+ years. No tech available before 7/2, WHHATT? Called Mills who had done a small project for us in the past. Outcome? AC working within an hour and a half. Prompt, courteous and quality service. Mills is now our AC Team for our 2 homes. Job well done, Thanks!!!
Ted Paris
11:36 02 Jul 18
Chris did awesome job! Responded quickly and came back at 9:00pm to finish job!
Kimberly Cripes
00:39 12 Jun 18
Mills charge two thousand more than Tarpon Dock. I would not recommend this company
Vanessa Graff Ebner
19:12 18 May 18
This company is THE BEST! The girls in the office are so nice and caring! The service is excellent and their service Guys are polite and get the job done without any doubt!! I highly recommend them!
Reese Mills
22:31 11 May 18
I have been waiting all week for Total Air Care to show up from a work order called in last Friday. I called Mills AC today, who I wish had installed my new unit and they were at my house in 15 minutes tops! Brad cleared out the AC line and as always when dealing with them he was very professional. I can now sleep in cool temps again. #saynotototalaircare #totalairdoesnthonor their warranties...Thanks guys! This is why they get all my referrals for my vacation rentals.
Ann Ragsdale Braintwain
20:17 09 May 18
We had an excellent experience with Terry, our technician with Mills Heating & Air Conditioning this week. He handled the annual servicing of our unit. We have been very satisfied customers for about 30 years. We also are appreciative of the expertise & thoroughness of Richard, the service manager. Thank you Mills Heat & Air!
Rebecca Houk
00:44 08 Feb 18
Very happy with our service. While we ended up having to have our unit replaced, Mills tried to help us get through the summer, while other companies told us our only option was a new unit. When we finally decided to replace it this winter, they were great!
Harvey McCain
22:07 03 Jan 18
Heat went out at our house and cold weather was coming this week, Brad dispatched Terry, Terry spent time to trouble shoot the problem, got us up with nice warm heat. What a great team, Brad and Terry are definite assets to the Mills team, thank you guys very much we could not be more pleased, they have my business if needed in the future.
Keith Larson
19:45 27 Nov 17
Once again, Mills came through for me. I was having issue with my A/C unit (the fan would not turn off) so I called on Mills and they sent a tech out he next day. Ross was our tech and he was super knowledgeable, polite and respectful of our home. He diagnosed the problem (bad indoor blower motor), found out it was still under warranty, ordered a new one and it was installed the next day. He was fast and efficient and saved me some money (with the warranty item). While he was there he checked my whole system and ensured everything was running smoothly. Hard to find these kind of guys these days. Call Mills - they have some good ones.
Leslie Townsend
01:49 29 Jun 17
Tim and his team were amazing! They made sure everything was done perfectly and in a very timely and professional manner. I highly recommend Mills!
Eydie Rogers Norris
00:43 05 May 17
Richard from Mills installed our original a/c 17 yrs when we built the house. He was very helpful and knowledgeable about a/c systems. Richard helped us select the best one for our house. When our a/c went out in March our first call was again to Mills. Paul came out to check the system, it was DEAD. Paul contacted Richard, who was out on medical leave, and Richard actually called and helped us select the new system. The new system was installed the next morning and you couldn't tell they had been here, very professional team. With employees like Richard and Paul why would you call anyone else. Bonus, our first electric bill after installation was almost 20% less than last month and the same month last year.
Courtney King Geiger
19:46 25 Aug 16
Mills came out and put in a new system at my home. They were reasonable in price, did great work, and delivered great customer service! The entire unit was installed in 4.5 hours and they fixed the air flow that was lagging In a couple of my back bedrooms. I HIGHLY recommend Jason Killion and his team to anyone needing help with air conditioning or heating!! Thank you guys for the great work!
Drew Geiger
19:45 25 Aug 16
From the time we called mills we were treated like we were part of their family. Jason was great during our estimate and continued to be great throughout the installation process. The team that came out to install was very professional and polite. We felt like there would be no other company to call when in need of any Ac repair or installation. Thank you guys for making it so easy and cold.
Cindy Schultz Chumbley
22:30 29 Jun 16
Midnight June 28th and we realize it is 80 degrees in the house. I called Mills the next morning and it was fixed by 12:30pm that day. The staff was great. The young lady who took my call and the 2 technicians. I know I will call Mills in the future and will recommend to everyone in the neighborhood.
Kelly Martin Bailey
21:57 08 Jun 16
They are so great to work with. They come out quickly and get the job done with no hassle! I wish more companies operated like this.
Carol Cross Boyd
21:08 19 Apr 16
I only wish we used Mills Heating and Air from the very beginning when we needed our A/C serviced. From the first person I spoke to on the phone to the service technician (Brett) I received courteous and professional service and would highly recommend them.
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Serving Northwest Florida
Bayou George
Callaway
Crestview
Defuniak Springs
Destin
Freeport
Fort Walton Beach
Lynn Haven
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Niceville
Panama City
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